A 24/7 appointment desk that
never misses a patient call.
After-hours calls, lab report status checks, and doctor reschedules do not wait for office hours, and neither should your front desk. Vaani answers in Telugu, Hindi, or English and books the appointment on the same call.
Live call transcript preview
Full-duplex barge-inVaani
நமஸ்காரம் / నమస్కారం! Welcome to Hikari Dental Clinic. How can I help you?
Caller
రేపు సాయంత్రం Dr. Rao గారి అపాయింట్మెంట్ దొరుకుతుందా?
Vaani
Okka nimisham agandi... Yes, Dr. Rao has 5:30 PM and 6:15 PM open tomorrow. Which slot works best for you?
Patients call in their own language and expect a human answer.
A patient calling about tomorrow's appointment often starts in Telugu or Hindi and expects a natural reply, not a menu of English keypad options. Vaani locks onto the caller's language for the session and replies in kind.
Every slot it offers comes from your actual scheduling system through a live webhook lookup, so a patient never hears an appointment confirmed that does not exist. And because health-adjacent data carries real consequences, the consent gate here is enforced in code rather than in a policy document.
Active webhook & telephony tools
Slot lookups hit your scheduler live. Nothing is cached, so the agent cannot offer a slot that was filled an hour ago.
Common questions from clinic and hospital administrators
Vaani's recording consent gate runs inside the real-time call pipeline, not as an afterthought: if a patient declines consent, zero audio bytes are ever written to storage, even temporarily, and only a text transcript and summary are kept. This is built to the standard of India's DPDP Act 2023, which treats health-adjacent personal data with particular care.
It checks live slot data through a webhook call and books directly into your system in the same call. No message gets taken unless a slot genuinely is not available.
Yes, Telugu is a first-class supported language, including natural script mixing, as in the Dr. Rao example above where the caller asks in Telugu and Vaani replies with a short Telugu filler before confirming the slots.
Vaani answers around the clock. A 9 PM call asking about tomorrow's lab report status or a slot change gets handled live instead of going to voicemail and waiting for a callback the next morning.
Looking for a different desk?
See how Vaani handles real estate lead qualification or B2B agency discovery calls, browse every industry playbook, or read our DPDP consent approach and how Vaani works.
The 9 PM call about tomorrow's appointment should not go to voicemail.
Book a demo and hear Vaani take a Telugu appointment request, check live slots, and confirm it on the call.